FAQs

 

Where do you ship to? 

We ship worldwide by airmail :-) 

 

What is your lead time?

Our collection consists of quality items that are each hand cut and sewn in our studio. This process takes time and each garment is made to order therefore there is a lead time of approximately  2-3 weeks for the order to be completed , packed and shipped. Bigger orders may take few days longer to be completed.

 

Our lead time is updated on a weekly basis on the front page of our website and also on our social media.

 

How long does the shipping take? 

The shipping takes 3-5 working days to most countries in the EU. Shipping outside of the EU may take longer due to local customs. We send all parcels via registered mail.

 

Where is my parcel? Have you got a tracking number?

All of our parcels are sent via registered mail and therefore have a tracking number. This tracking number only informs us of when it was shipped, when it is in transit and when it has been delivered or an attempted delivery. It unfortunately does not tell when the parcel will arrive. 

 

What is the sizing like?

The sizing in general is true to size. The listings have a size guide in within the description or images. This will help you choose the best size. 

 

Do you accept returns or exchanges? 

Due to the items being handmade to order we are unable to offer exchanges  or returns however we will do our best to help out so please message us if you have any problems. 

 

Can I receive my order for a specific date?

Please send us an email to enquiries@mileyandmoss.co.uk or on social media.

 

Do you have anything ready to ship?

We always have some ready made items in our studio. Please send us a message.  You can also view some of our ready to ship items HERE. 

 

Do you do bigger sizes?

Our miley & moss range is mainly 0-8 yrs and little cottons 0-5 yrs however we do sweatshirts in teen and adult sizes. We are hoping to expand our range in the near future. 

 

How to care for your items?

We advise to was all of our items inside out on a gentle setting, 30- 40 degrees. 

 

Can i have a different font on personalised items?

Yes you can, please send us a message to discuss this further.

 

Do you accept custom requests?

Yes we do depending on the request and work overload.

 

Can I pay by card?

Yes, you can. HERE you will find step by step instructions. 

 

Do you do collaborations? 

Please send us a message.

 

Are you looking for models/ brand reps?

Models for our photo shoots are mainly our own Maya and Myles and children of our friends and family :-) We are looking for new brand reps / enthusiasts every 3 months so please follow us on Instagram and look out for the next search :-)